Cultural Competency and Implicit Bias

General Information

• Approved Credit Hours: 4 hours
• State: New Jersey
• Course Availability: 365 days from enrollment
• This is an Elective Course

Course Description

Implicit bias is defined as the attitudes or stereotypes that affect an individual's understanding, actions, and decisions in an unconscious manner. Cultural competency is defined as understanding cultural norms, preferences, and challenges within our diverse communities. This 4-hour course is designed to meet both the implicit bias and cultural competency requirements.

Course Topics

This course will guide you through the following key areas:

• Unit 1: Understand what culture is and how it shapes behavior.

• Unit 2: Examine core cultural patterns that influence American values and expectations.

• Unit 3: Explore communication styles, including direct, indirect, verbal, and nonverbal communication.

• Unit 4: Identify how culture affects workplace dynamics, power, status, and decision-making.

• Unit 5: Recognize stages of cultural awareness and how attitudes toward difference evolve.

• Unit 6: Define implicit bias and understand how mental shortcuts influence judgment.

• Unit 7: Examine types of implicit bias and their impact on individuals and the real estate industry.

• Unit 8: Learn practical strategies to mitigate bias and promote fair, thoughtful decision-making.

Learning Objectives

At the completion of this course, students will be able to:

• Define culture and explain how values and beliefs influence behavior.

• Explain how major influences shaped American culture, including immigration history, geography, and social values.

• Explain how culture affects communication in cross-cultural client interactions.

• Compare how power distance shows up in workplace relationships between managers and employees.

• Describe the four levels of cultural awareness and recognize what each level can look like in real-life interactions.

• Define implicit bias and explain how it can influence decisions without conscious intent.

• Explain how stereotypes can influence real estate practices such as steering and unequal treatment.

• Explain how implicit bias training builds awareness, knowledge, and skills to reduce biased decision-making.

A full list of objectives may be found within the course.

Instructor & Customer Support

For questions about the course content, please contact the Instructor.

Course Instructor: John Wheeler
Contact Information: john@onlineed.com
Instructor Availability: Monday-Friday, business hours, excluding holidays
Instructor Policy Response Time: within 1 business day
 
If you have questions about your account or course navigation, please contact the course provider:

OnlineEd
Phone: 1-(503)-670-9278
Email: mail@onlineed.com
Chat and additional options: https://www.onlineed.com/system/pages/contact.php

Completion & Attendance Requirements

Completion Requirements. Continuing education credit is awarded upon successful completion of all required course components and satisfaction of regulatory active time requirements.

Time Monitoring: This course require a minimum participation time for course completion. You must remain actively logged in until the required time has elapsed before credit can be awarded. The course platform electronically monitors active participation. Time tracking will pause during periods of inactivity. You may exit and return to the course at any time. Your progress will be saved.

Assessments

Each unit will end in a multiple-choice quiz to test your knowledge. Quizzes require a score of at least 70% to proceed to the next unit. You can take quizzes as many times as needed.

There is no final exam at the end of the final unit of this course.

Course Completion Survey

Students must submit a survey upon completion of the course. This short survey helps us improve the course material and student experience. It is required by most regulatory agencies. Your thoughtful feedback is appreciated.

Certificates & Credit Reporting

Upon successful completion of all course requirements, a certificate of completion will be issued.  You are responsible for maintaining a copy of your certificates of completion and renewing your license with the state regulator. 

Your course completion credit will be automatically uploaded to your education profile at PSI to allow for license renewal application.

Technology Requirements

Courses may be accessed from a computer, tablet, or mobile device with a stable internet connection.  We recommend the most recent browser versions.  This includes all modern browsers and operating systems including Microsoft Edge, Google Chrome, Mozilla Firefox, Apple Safari, Opera, iPhone / iOS, and Android-based mobile devices, smartphones, and tablets. The course is entirely web-based and does not require any software to be downloaded or installed.  For accurate time tracking and progress recording, access courses in one browser window at a time. 

Course Prerequisites

There are no prerequisites for this course.

Refund & Cancellation Policy

All tuition and fees paid for the course are refundable when: (a) the course of instruction is discontinued by OnlineEd and such discontinuation has prevented a student from completing the course; or (b) the enrollment of the student was procured as a result of any misrepresentation in promotion materials of the school, or representation made by an owner or employee of the school. All refunds will be completed within 30 days after the effective date of enrollment termination. Refunds will not be given to any student after the student has successfully registered in a course or courses, as once registered, student has access to the registered courses. In hardship cases, OnlineEd may issue a refund at its sole discretion. OnlineEd does not issue retroactive partial refunds for courses that are subsequently discounted or put on sale after a student makes a purchase.

Academic Integrity and Identity Verification

Students must complete all coursework independently. OnlineEd prohibits misrepresentation of identity or allowing another individual to complete coursework on your behalf. Failure to comply with academic integrity policies may result in denial of credit.

Student Conduct Policy

Students are expected to show respect, courtesy, and consideration when interacting with school staff and students. Students are expected to conducting themselves in a professional, legal, and cooperative manner that is not disruptive, harassing, intimidating, or dangerous. Deviation from these standards may result in disciplinary action.

Non-Discrimination Policy

OnlineEd does not discriminate for admission on the basis of race, color, religion, sex, sexual orientation, national origin, marital status, age or disability. Any person who feels they have been unlawfully discriminated against may file a complaint with the School Director, either by email (schooldirector@onlineed.com) or by postal mail (ATTN: School Director, 14355 SW Allen Blvd. Suite 240, Portland, OR 97005). If OnlineEd determines that any employee of OnlineEd has engaged in discriminatory activity, such employee shall be disciplined.

Grievance Policy

If a student has a grievance against OnlineEd, its staff or students, the aggrieved student shall contact the School Director by email or mail, stating the nature of the grievance. The School Director shall evaluate the grievance and respond to the student based upon their findings.

Policies on Cheating and Misrepresentation

Cheating on courses that supply completion certificates, designations, or official credit is not tolerated. OnlineEd is not obligated to continue to furnish credit or continued support for students caught cheating on any part of the coursework or testing.
 
Misrepresentation of personal identity is strictly forbidden for all OnlineEd courses. Falsifying personal information, forgery, and misrepresentation may result in immediate suspension. Additional actions by state and federal agencies may include loss or suspension of a license, failure to grant a license, fees, or criminal prosecution.

Publisher

This course is developed and delivered by OnlineEd, LLC.

OnlineEd, LLC
14255 SW Allen Blvd., Suite 240
Portland, OR 97005
(503) 670-9278
https://www.OnlineEd.com/
mail@OnlineEd.com

Mission Statement

To provide superior distance education that exceeds industry standards and expectations in course content and delivery methods to those who seek to enter a new profession and those engaged in a profession.