Code of Ethics

General Information

• Approved Credit Hours: 3 hours
• State: Michigan
• Course Availability: 365 days from enrollment

Course Description

Professional conduct is essential to maintaining public trust in real estate. The National Association of REALTORS® Code of Ethics establishes standards of practice that promote integrity, fairness, and consumer protection, and sets expectations that extend beyond minimum legal requirements.

This course provides a comprehensive review of the Code of Ethics and Standards of Practice, including its historical development, structure, and application in real estate transactions. It examines duties owed to clients, customers, the public, and other REALTORS®, along with requirements related to disclosure, cooperation, and professional conduct.

The course also reviews the ethics complaint process, including procedures, potential disciplinary actions, and the role of mediation and arbitration. In addition, it introduces the Pathways to Professionalism as a guide for maintaining respectful and professional business practices.

Course Topics

This course covers the following topics:

Unit 1: History of the Code of Ethics
Development of the Code and the foundational principles reflected in the Preamble.

Unit 2: Duties to Clients and Customers
Obligations related to loyalty, disclosure, cooperation, and client representation.

Unit 3: Duties to the Public
Standards addressing discrimination, truthful communication, and responsible marketing.

Unit 4: Duties to REALTORS®
Professional conduct expectations in broker relationships, dispute resolution, and arbitration.

Unit 5: The Ethics Complaint Process
Overview of complaint procedures, common violations, and potential disciplinary outcomes.

Unit 6: Pathways to Professionalism
Guidance for maintaining respect and professionalism in interactions with clients, colleagues, and the public.

Instructor & Customer Support

For questions about the course content, please contact the Instructor.

Course Instructor: John Wheeler
Contact Information: john@onlineed.com
Instructor Availability: Monday-Friday, business hours, excluding holidays
Instructor Policy Response Time: within 1 business day
 
If you have questions about your account or course navigation, please contact the course provider:

OnlineEd
Phone: 1-(503)-670-9278
Email: mail@onlineed.com
Chat and additional options: https://www.onlineed.com/system/pages/contact.php

Completion & Attendance Requirements

Completion Requirements. Continuing education credit is awarded upon successful completion of all required course components and satisfaction of regulatory active time requirements.

You must complete all course work to receive credit. No partial credit will be given. Your progress will be saved as you make progress through the course online.

Assessments

This course includes quizzes at the end of each unit which must be completed.

There is no final exam.

Course Completion Survey

Students are encouraged to submit a survey upon completion of the course. This short survey helps us improve the course material and student experience. It is required by most regulatory agencies. Your thoughtful feedback is appreciated.

Certificates & Credit Reporting

Upon successful completion of all course requirements, a certificate of completion will be issued.  You are responsible for maintaining a copy of your certificates of completion and renewing your license with the state regulator. 

Course completions are reported to CE Marketplace and typically appear within 24–48 hours. Licensees can verify completed credits through their CE Marketplace account.

Technology Requirements

Courses may be accessed from a computer, tablet, or mobile device with a stable internet connection.  We recommend the most recent browser versions.  This includes all modern browsers and operating systems including Microsoft Edge, Google Chrome, Mozilla Firefox, Apple Safari, Opera, iPhone / iOS, and Android-based mobile devices, smartphones, and tablets. The course is entirely web-based and does not require any software to be downloaded or installed.  For accurate time tracking and progress recording, access courses in one browser window at a time. 

Course Prerequisites

There are no prerequisites for this course.

Refund & Cancellation Policy

All tuition and fees paid for the course are refundable when: (a) the course of instruction is discontinued by OnlineEd and such discontinuation has prevented a student from completing the course; or (b) the enrollment of the student was procured as a result of any misrepresentation in promotion materials of the school, or representation made by an owner or employee of the school. All refunds will be completed within 30 days after the effective date of enrollment termination. Refunds will not be given to any student after the student has successfully registered in a course or courses, as once registered, student has access to the registered courses. In hardship cases, OnlineEd may issue a refund at its sole discretion. OnlineEd does not issue retroactive partial refunds for courses that are subsequently discounted or put on sale after a student makes a purchase.

Academic Integrity and Identity Verification

Students must complete all coursework independently. OnlineEd prohibits misrepresentation of identity or allowing another individual to complete coursework on your behalf. Failure to comply with academic integrity policies may result in denial of credit.

Student Conduct Policy

Students are expected to show respect, courtesy, and consideration when interacting with school staff and students. Students are expected to conducting themselves in a professional, legal, and cooperative manner that is not disruptive, harassing, intimidating, or dangerous. Deviation from these standards may result in disciplinary action.

Non-Discrimination Policy

OnlineEd does not discriminate for admission on the basis of race, color, religion, sex, sexual orientation, national origin, marital status, age or disability. Any person who feels they have been unlawfully discriminated against may file a complaint with the School Director, either by email (schooldirector@onlineed.com) or by postal mail (ATTN: School Director, 14355 SW Allen Blvd. Suite 240, Portland, OR 97005). If OnlineEd determines that any employee of OnlineEd has engaged in discriminatory activity, such employee shall be disciplined.

Grievance Policy

If a student has a grievance against OnlineEd, its staff or students, the aggrieved student shall contact the School Director by email or mail, stating the nature of the grievance. The School Director shall evaluate the grievance and respond to the student based upon their findings.

Policies on Cheating and Misrepresentation

Cheating on courses that supply completion certificates, designations, or official credit is not tolerated. OnlineEd is not obligated to continue to furnish credit or continued support for students caught cheating on any part of the coursework or testing.
 
Misrepresentation of personal identity is strictly forbidden for all OnlineEd courses. Falsifying personal information, forgery, and misrepresentation may result in immediate suspension. Additional actions by state and federal agencies may include loss or suspension of a license, failure to grant a license, fees, or criminal prosecution.

Publisher

This course is developed and delivered by OnlineEd, LLC.

OnlineEd, LLC
14255 SW Allen Blvd., Suite 240
Portland, OR 97005
(503) 670-9278
https://www.OnlineEd.com/
mail@OnlineEd.com

Mission Statement

To provide superior distance education that exceeds industry standards and expectations in course content and delivery methods to those who seek to enter a new profession and those engaged in a profession.