CAR Office Management Certification (OMC) Bundle

Nuts and Bolts: The Broker’s Day-to-Day is intended to provide the learner with a general working knowledge of the basic operations of the broker’s office and how to better function in your supervisory role to increase productivity in your agents.

The topics covered in this course are:

1. Broker Supervision
2. Training and Education
3. Recruiting and Retention
4. Building a Better Brokerage
5. Business Issues

Course Objectives

After attending this course, students will be able to:

• Understand the role and responsibility of the broker
• Describe the different avenues and opportunities for education and training within the industry
• Understand that the brokerage needs to retain good agents and recruit new ones
• Know what is required by the DRE and the best practices to stay compliant
• Develop an office that motivates, encourages and enables agent to thrive in our competitive real estate world
• Describe several methods of education and training, both inside the brokerage as well as Realtor resources.
• Understand that there are several avenues for training within our industry
• Learn who is responsible for the role of broker.
• Define recruiting and retention as well as "de-hiring."
• Learn the many resources we have through CAR, both in your office and on-line, as well through your local Association of Realtors.
• Describe different systems in place for hiring, training and business management
• Develop a culture in your office that attracts seasoned agents.
• Understand and implement DRE and State of California requirements.
• Understand local regulations, taxation and license regulations.

Team Management for Brokers is intended to help brokers understand how to manage Teams to make their business more successful. The learner will understand the basic types of teams, their structure, and how to best manage them to reduce risk and increase profit.

The topics covered in this course are:

1. Formation of a Team
2. Advertising and Marketing
3. The Broker vs. The Team Leader
4. When an Agent Leaves a Team
5. Risk Management

Course Objectives

After attending this course, students will be able to:

• Describe the types of teams and how to manage them within the brokerage
• Understand the structure of Teams and the DRE regulations that relate to them
• Develop a marketing plan that involves social media and adheres to DRE rules of advertising
• Describe the supervisory role of the broker for team members to remain in compliance

This course will go over the difference between employees and independent contractors along with situations that brokerages may be subject to employment laws, such as assistants and team relationship. The course then discusses the best practices, prohibited practices and other aspects of the interviewing and hiring processes.

How you will benefit from this course:

• Gain a broad understanding of the legal framework governing the employment relationship in California
• Describe rules and regulations governing employers with respect to compliance with the federal Fair Labor Standards Act (FLSA) and similar California laws regarding minimum wage, rest periods, overtime, and paychecks
• Understand the several types of employee benefit plans and related legal compliance
• Outline other California laws and regulations governing employers
• Learn the various leave laws such as the FMLA, CFRA, PDL, and ADA, and how they interrelate and “play” together
• Describe insurance requirements applicable to employers
• Understand what actions and relationships can create an employer-employee relationship, and compare those to an independent contractor relationship
• Know how to appropriately document various aspects of the employment relationship, including the hiring process, personnel files, pay stubs, etc.
• Understand the payroll process and requirements
• Know how to spot potential legal issues and pitfalls relating to the employment relationship

ATTENTION CAR MEMBERS: You can receive this course for 50% off its regular price by using your membership benefits at the California Association of REALTORS® website! Visit this course at the CAR Education Online Store for more details.

The New Broker's Benchmark: Prepare and Perform! is a video course series designed to provide information on suggested policies for your brokerage that will assist you in maintaining compliance with the Department of Real Estate.

There will be videos to watch on multiple pages, as well as interactive quizzes and reviews to ensure comprehension. A final exam will be required at the end of this course to signify completion.

In Part 1, Prepare, we'll review how to best prepare for yearly business planning and to adjust your plan throughout the year. This course will also cover components of the CA-RPA, CA-RLA an how to understand your financial statements. In this section you will be able to:

• Identify the common organizational structures in real estate and how they might affect how you run your business;
• Understand, how to set up or update an Office Policy Manual for your brokerage;
• Explain valuable information, instruction, tools and techniques for running a real estate brokerage from an operational point of view;
• Learn about specific aspects of managing financial statements for your brokerage business.

In Part 2, Perform, we'll review how to set appropriate policies for your agents and employees. You will also learn what to include in your office policy manual. In this section you will be able to:

• Identify the rules in which your agents will follow when they interact with clients, other agents and staff;
• Understand, how to set up or update an Office Policy Manual for your brokerage;
• Explain valuable information, instruction, tools and techniques for running a real estate brokerage from an operational point of view;
• Learn about specific aspects of handling dispute resolutions with your agents and clients.

This course is a series of videos recorded from a live webinar so that you can learn the material in an Online Anytime format. Annette Graw, an experienced REALTOR®, shares her knowledge on managing the brokerage, office assistants, agents and other staff.